Privacy Policy

Introduction

Luminos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our watch repair services in Kaohsiung, Taiwan.

By using our services or providing us with your personal information, you agree to the practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.

For any questions about this Privacy Policy, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Submit a service request or contact form
• Schedule an evaluation appointment
• Communicate with us via email or phone
• Provide information about your timepiece for service records

This information may include your name, email address, phone number, mailing address, and details about your watch requiring service.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

• To provide watch repair and restoration services
• To communicate with you about your service requests and appointments
• To maintain service records and documentation
• To improve our website and services
• To respond to your inquiries and provide customer support
• To send service updates and appointment reminders
• To comply with legal obligations and enforce our terms
• To analyze website usage and improve user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the services you requested
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Our business interests in providing quality service and improving our operations
• Legal Compliance: Where required by applicable Taiwan data protection laws

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Service Records: Maintained for seven years after service completion for warranty and reference purposes
• Contact Information: Retained while you remain an active client, then archived for three years
• Website Analytics: Aggregated data retained for two years
• Email Communications: Retained for three years unless deletion is requested

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Website hosting and maintenance providers
• Email service providers
• Analytics services (such as Google Analytics)
• Payment processors for service fees

These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of physical service records
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under Taiwan's Personal Data Protection Act and applicable regulations, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

Children's Privacy

Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

International Data Transfers

Your information is primarily processed and stored in Taiwan. If we transfer data outside Taiwan, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: